We are finding about 15-20 3DS v1 transactions per day are being declined with the "Timeout after 15 minutes of inactivity. This is usually because the customer closed their browser" error.
We have spoken to the customers and it seems it is an issue directing to the ASCURL, as they aren't closing their browsers.
Upon further investigation we have found the fails are to URLS that state:- "System is currently unavailabe, sorry for the inconvenience!"
Examples:-
https://secure7.arcot.com/acspage/cap?RID=25624&VAA=B
https://secure7.arcot.com/acspage/cap?RID=25420&VAA=B
https://secure7.arcot.com/acspage/cap?RID=29132&VAA=B
To be clear (as we aren't passing any details for security), a working ASCURL with no parameters gives a different error:- "Your authentication could not be completed because of a system error. If this happens consistently, please contact your CSR."
Example:-
https://secure4.arcot.com/acspage/cap?RID=55672&VAA=B
Does anyone have any idea where to start with this?