After installation, blank screen from Reportico

Question

I've installed Reportico in /reportico under my website root. I set permissions for the folders template_c, projects and projects/admin to READ_&_EXECUTE, LIST_FOLDER_CONTENTS, READ, and WRITE for the user IIS_IUSRS. I've had PHP 5.3.28 running for months with the PDO extension working just fine, so no problems there.

When I browse to:

http://mywebsite/reportico/index.php

...it immediate forwards to:

http://mywebsite/reportico/run.php?project=admin&execute_mode=ADMIN&clear_session=1

...and I get a blank white screen.

I looked in the PHP logs and found this:

[27-Apr-2015 09:06:19 America/Tegucigalpa] PHP Warning: include(templates_c\%%62^620^6206D997%%admin.tpl.php): failed to open stream: No such file or directory in D:\inetpub\inventronicsusa\reportico\smarty\libs\Smarty.class.php on line 1256
[27-Apr-2015 09:06:19 America/Tegucigalpa] PHP Warning: include(): Failed opening 'templates_c\%%62^620^6206D997%%admin.tpl.php' for inclusion (include_path='.;C:\php\pear') in D:\inetpub\inventronicsusa\reportico\smarty\libs\Smarty.class.php on line 1256

This is my first attempt to run Reportico. Any idea what I'm doing wrong?

Answer 1

Peter Deed, the author of the software, was very helpful; he helped me find the answer.

While the web site says:

...ensure that the following files and folders have write permission:-
templates_c
projects - where you will create report suites
projects/admin - for storing the Reportico admin configuration

...just setting Read/Write permission for them is not enough. The software needs the ability to delete from these folders. So, in IIS, that means you have to give it Modify permission in addition to the Read/Write permissions mentioned above.

Hope that helps someone down the line.