Apple Review Can't Get Apple Heatlh Permissions

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So I have a flutter app that uses Apple health kit to pull fitness data. During the onboarding process you get a standard screen saying we're about to ask for permissions, you hit ok, and the health dialog pops up.

This works on all my devices and simulators.

However, this doesn't work on the reviewer's device. I can't figure out why, they say they hit ok, and nothing comes up and they're stuck.

I have no idea why, and no clue where to even start debugging this. I can't even come close to reproducing this.

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