Autodesk extractor shows error #9 - No viewable content

Question

For some reason Autodesk extractor throws Error #9 when trying to preview & download extracted models:

https://extract.autodesk.io/

This happens with every Navisworks model we are trying to upload.

We are relying heavily on the extractor in our product, and it seems like there's nothing else we can do.

We also tried the desktop .NET extractor but without success.

Answer 1

why dont u try the translation API ?! ...u can easily Translate (extract) the file in your own server...

Answer 2

This should be a bug of viewer to handle new NavisWorks manifest with “modelDerivativeV2” API, I have already logged internally. Late last year, the Navisworks translation was improved to support multiple viewpoints, but unfortunately, it seems the viewer does not support that new manifest well with "modelDerivativeV2" API.

Here is a the reason of the issue and the workaround.

Why this happen? The issue happens because the extract app specify the endpoint API as "modelDerivativeV2" at the function loadModel() of file //views/explore.ejs , and this will use the endpoint of "/modelderivative/v2/designdata/:urn/manifest" to get the endpoint, unfortunately, the result seems different from the default internal endpoint, the order of the new Navisworks file manifest is not correct which will make the viewer failed to find any viewable.

How to fix? The simple workaround for you is to just remove the specified parameter "modelDerivativeV2" as follow, it works fine at my side.

Btw, the .Net extract sample works good for Navisworks file on my side.

if ( Autodesk.Viewing.endpoint && Autodesk.Viewing.endpoint.setEndpointAndApi )
    Autodesk.Viewing.endpoint.setEndpointAndApi (window.location.origin + '/forge-proxy') ;
else if ( Autodesk.Viewing.setApiEndpoint )
    Autodesk.Viewing.setApiEndpoint (window.location.origin + '/forge-proxy') ;
else if ( Autodesk.Viewing.setEndpointAndApi )
    Autodesk.Viewing.setEndpointAndApi (window.location.origin + '/forge-proxy') ;