Caffeine Cache not loading from memory

Question

We are using Caffeine for caching purpose. The setup seems to be pretty simple. We setup the cache in the following way

LoadingCache<Triple<Long, Long, Long>, Result> cache = Caffeine.newBuilder()
            .maximumSize(1000)
            .refreshAfterWrite(240, TimeUnit.MINUTES)
            .build(new CacheDataLoader());

public class CacheDataLoader implements CacheLoader<Triple<Long, Long, Long>, Result>  {
    @Override
    public Result load(@Nonnull Triple<Long, Long, Long> id) throws Exception 
    {
      -------
    }

    @Override
    public Result reload(@Nonnull Triple<Long, Long, Long> id, @Nonnull Result oldValue) throws Exception {
       ---------
    }
}

When we do cache.get(id), it is always triggering the load function in CacheDataLoader which will load from a database. As a result the data is never being fetched from in memory. Based on the documentation, the load should be triggered only if the requested key is not in memory. Is that not correct? Is there anything wrong with how we are configuring the cache.

Any insight is appreciated.

Thanks.