I am trying to find out what event is fired when call arrives not to particular agent, but to the response group in which the user is registered. I am monitoring ConversationAdded event. In all cases when new conversation is added whether it is IM, audio call, or call from outside this event is fired. However when call arrives to the response group in which my user is also added, ConversationAdded event is not fired. May be there is a special event for the cases when call arrives to response group? However can anybody give a suggestion?
Thanks in advance for the answers.
Regards
Gagik