Edit review on chrome webstore as developer

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Suppose I'm the developer of a chrome extension (which indeed I am) that is up on the web store and that I want to answer the review of one the users.

Now, if I add/edit my review my previous post gets overridden (even if I AM the developer), making my efforts in helping users useless.

Is there something I'm missing, or is it how it currently works without any way to prevent this from happening?

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All reviews on the Chrome Web Store are from Google+ users now. Your best option is to click through to their profile and either send them an email, send them a message, or share a post with them. The first two are more direct and likely to get noticed but there isn't much else you can do.