ETIMEDOUT error

Question

My bluemix securegateway client installed on linux , gives an error as :

[2017-10-03 04:08:05.791] [DEBUG] (Client ID 16583) The Secure Gateway client will fetch its configuration from https://sgmanager.ng.bluemix.net/sgconfig/[masked] [2017-10-03 04:09:08.882] [ERROR] (Client ID 16583) The response is code: ETIMEDOUT, message: connect

This was working earlier , but suddenly stopped connecting.

Does the client use curl to get to the above configuration url ?

Answer 1

The SG Client doesn't use curl specifically, but it does make an HTTPS request to sgmanager.ng.bluemix.net as part of the initial connection process. Following this request, a second HTTPS request is made to cap-sg-prd-#.integration.ibmcloud.com:9000 where # is 1-5 depending on the details of your specific gateway.

ETIMEDOUT is typically caused by something like a firewall blocking your requests, so you could use something like telnet to confirm your connectivity. A successful connection should be similar to:

telnet sgmanager.ng.bluemix.net 443
Trying 169.54.245.68...
Connected to ng.bluemix.net.
Escape character is '^]'.

and

telnet cap-sg-prd-1.integration.ibmcloud.com 9000
Trying 169.55.54.176...
Connected to cap-sg-prd-1.integration.ibmcloud.com.
Escape character is '^]'.