Failed to connect to installer service

Question

i have a problem with veeam backup and replication 9. the problem is when i try to restore one of my virtual machines in a new location that it is on my back up server i get an error that [Backup Server Name] Failed to connect to installer service. can some one please help me on this case my windows server is 2012 and my virtual machine is a hyper-v virtual machine.

Answer 1

The step i did to solve this problem is as below: 1. I go to services.msc and restarted Veeam Installer Service. 2. In Veeam software at section backup infrastructure i rescanned all servers and i also set my credentials again. at last i restarted server and the problem was solved.

Answer 2

i did not have an ip that has been set to my server, after i set it up, i restarted veeam installer service and it worked. another point was that it had not created c:\backup automatically so i created it manually.