Form Recognizer cannot recognize single character

Question

I am using form recognizer custom model with labelling tool, https://fott.azurewebsites.net/. I am trying to OCR NRIC card, it have gender information, value like 'M' or 'F'. But, in labelling tool, cannot OCR this value in some images. May I know the root cause? because it is single character?? or may be other reason? and any way to fix the problem?

Answer 1

could you also try https://fott-preview.azurewebsites.net/ which has a more recent OCR version?

Answer 2

If OCR did not detect the character than you won't be able to label it in the FOTT tool. This seems like an OCR miss on the gender value single character.