Genesys WDE detect offhook c#

Question

I'm trying to detect offhook/answered a call on Genesys WDE. I download WDE and platform SDK and trying to play wit tserver events. Documentation is not so clear to me, so if someone can point me in the right direction I will appreciated.

Answer 1

You need to subscribe to the events handlers. The following code works for calls:

container.Resolve<IAgent>.FirstMediaVoice.Channel.Protocol.Received += YourEventHandler;

You must subscribe them in the Login event as per Genesys support team.