I am pretty new in programming and I have developed few small apps.
Now I want to create simple Window based App "communicating" with Genesys
What does app do is when you get call through Genesys there is textbox where time is counted.
Now my "stopwatch" app should start counting in same time. SHOULD
There is issue, I am not sure how to connect or get info from Genesys interface without API
I know for most of you is dumb question but for me, beginner not so :)
I would be really glad if someone from you can help me here or give me advice.
My app of course have more functions and they are working without issue, that is the last thing what I need.
Thank you in advance.
Assuming you are referring to Genesys 'proper', not cloud or any new variants, you need to license the Genesys SDK, the protocol is proprietary. There is a Rest API available via Workspace Web Edition but that also requires license to use. Licenses are per agent!