Google Email Group not receiving specific email

Question

We are currently using a webapp that generates outbound emails, but are experiencing a few issues.

When the system sends an email directly to a Gmail user (eg. [email protected]) it is received fine. If the email is sent to a Google apps group (eg. [email protected]) it is never received by any of the group members.

The "[email protected]" propogates to approximately 6 users. I have reviewed the Spam folder for a few of them and the email still isn't there either.

If the Google engine does indeed classify the inbound email as spam for a Google group, what does it do with it?

Here's a snippet of the header showing that SPF passes:

Received-SPF: pass (google.com: domain of XXXX designates XXX.XXX.XXX.XXX as permitted sender)   client-ip=XXXXX;
Authentication-Results: mx.google.com;
   spf=pass (google.com: domain of XXXX designates XXX.XXX.XXX.XXX as permitted sender) smtp.mail=XXXXXXX

Answer 1

This could be an issue of the mail being marked as spam by the Group, not the users. Essentially, when you leave spam on for a group, it'll get checked there and also at the user level. More informaiton about this can be found here.

If that doesn't seem to be the root cause, I would check at the Email log search within the Admin console to see what's going on with a bit more detail.

Hope this helps!