In the intercom javascript is described that when someone starts talking to you through the messenger they will switch from Visitor to Lead. That said, when someone has become a lead they should keep their conversation history throughout their session.
Now the problem:
We don't use PHP sessions. And so on a page refresh, their conversation history is gone.
My question:
Are our non existent PHP sessions causing the fact that none of our leads keep their conversation history? If so, is there any workaround or solution to this?
Thanks,
Wouter :D