I am implementing on CTI application which will monitor all events of agent. Currently I am having trouble in getting auxcodes events. By check the agent state i get the auxcodes but i want an event for auxcode changes so that immediately i can get the auxcodes.
How to capturing auxcodes using jtapi for avaya phones?
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You may extract an Avaya extension of Agent from the AgentEvent and the get the AgentStateInfo from it.
(if this is what you are looking for)
EDIT :
It seems that you can monitor full agent activty by monitoring the ACDAddress with ACDAddressListener.
ae-services-jtapi-programmers-guide-6_3_1.pdf Appendix A Page 60 :
OLD (may be outdated):