How to consume typing indicator from twilio chat channel via webhook

Question

I'm using twilio chat service to integrate my inhouse chat platform with twilio flex. when creating the channel via the node SDK, I register a webhook to to consume messages sent over the channel and pass them on to our chat clients.

Does the flex chat widget for agents sends a typing indicator?

Are the typing indicator messages consumable via the webhook integration?

Answer 1

I think typing indicator is enabled default in flex UI and can not sent over Webhooks.

Please check this Flex

Also there is few links for typing indicator. Js code document

Answer 2

Twilio developer evangelist here.

Typing indicator messages are not sent over webhooks, only through the Chat SDKs.

Sohail is also correct that the Flex UI will send typing indicator messages that can be consumed from the Chat SDK on the user side (for example, the Flex Web Chat UI can use the typing indicator).