I am developing a bot for business using Dialogflow. I want to keep an option "Talk to real person". When my customer wants to talk to real person, bot should stop and someone from my support staff will take care of that user.
How is it possible? How can I pause/stop my bot and let real person handle conversation?
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The issue is related more to the external software that implements Dialogflow than Dialogflow itself.
You can use the PHP code of Support Board as a starting point, or you can use the Support Board software for that directly. It has the feature that asks the user if he/she wants to contact a human agent when the bot does not understand the question. If the user accepts the bot is automatically disabled and an email is sent to the agents.
More details at https://board.support/
PS: I work for Support Board
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By native google, Dialogflow doesn't support bot to human handoff or provide any Web interface to achieve this, but in dialogflow normally the action “input.unknown” used to hand off the conversation to a Human. The “input.unknown” action is built into Dialogflow and used with the default fallback intent. When none of the intents is matched, the default fallback intent is triggered and action associated with it is added in the response also you need to write a logic what bot should do after that.
But to make things easier you can integrate dialogflow with any third-party tool like Kommunicate. As they provide pre-built chat widget user interface and bot to human handoff can be enabled on a click of a button, Please click here for more detailed information
PS: I work for Kommunicate
While searching for answer, I send an email to Dialogflow support and got this reply next day.
Hope this may help someone else having similar issue.