How to notify Team Members via the Slack OpsGenie Integration?

Question

I'm using the Slack Integration for OpsGenie to have alerts be posted to Slack channels.

However, I would like to use OpsGenie Escalation/Rotation together with the Slack Integration so that members in the rotation get notified via slack direct messages.

Right now, alerts are just sent to a slack channel but it doesn't notify members in the rotation.

Is it possible to do this? In other words, can I notify in-rotation users via Slack direct messages?

Thanks in advance.

Answer 1

This Atlassian Community post says it's not possible, the OpsGenie Slack integration can only post to a channel.

Answer 2

According to Slack App Integration Doc it is possible to create alerts. An alert can assigned to a team, alerts will notify on call rotation, maybe that can help you:

Using /genie Command

https://docs.opsgenie.com/docs/slack-app-integration#section-using-genie-command

Create Alert:

/genie alert [alert message] for [team1,team2,user1..]

Examples:

/genie alert this is alert message for [email protected]
/genie alert this is alert message for integration team, product team
/genie alert this is alert message for myTeam, [email protected]

See also:

https://docs.opsgenie.com/docs/slack-app-integration

https://docs.opsgenie.com/docs/slack-app-integration#section-chat-user-mapping

https://docs.opsgenie.com/docs/slack-app-integration#section-using-genie-command