How to show variable's value in Dialog Name (Einstein Bot)

Question

I need to show the Product's Name in the Menu, I think image says it all:

Click here to see the image

I have a menu, with two options, and the first show a text with a variable, but {!Product} don't works, there is a way of this work?

When I put {!Product} in Message or Question, this works normal...

Answer 1

I didn't find any solution for showing the variable in the title dialog, my solution was to change the message to "Know more about this product", I left a generic message.

Answer 2

Old topic but the answer might help someone.

There's a great article explaining how to get some dynamic information https://www.infallibletechie.com/2021/11/how-to-create-case-from-einstein-bot.html

In your case, I guess you need to

1. Query your products (the out-of-the-box Einstein Bot query is simple and has a limit of 3 items but you could call a flow or apex to get better granularity on the filter/logic and control le size)
2. Store the query result in a Custom record list Variable Query data with a flow
3. Use a dynamic question and merge fields to display what you want

Top configuration of the dynamic question Down configuration of the dynamic question