How to update a param value using Freshdesk Serverless App on Ticket Create

Question

In freshdesk server-less app when we make callbacks onTicketCreate() how to update a param value in the payload args["data"]?

Use case :

Based on some logic I need to update the args["data"]["ticket"]["some param"] value.

Answer 1

You should use the update ticket API to update any of the fields.

You could do this easily using the Request package (or the even the node HTTP client if you dare)

Answer 2

If I understood your use case correctly, here is what you meant:

Every time a ticket is created you want to update the values of Installation parameters(iparams).

In your server/server.js's onTicketCreateHandler function will receive a payload. According to the payload your iparams values will be received in payload.iparams['your_iparam'] but not as payload.data["ticket"]["your_iparam"].

That said, all now you have to do is assign new value to payload.iparams["your_iparam"] in onTicketCreateHandler function:

payload.iparams["your_iparam"] = your_new_value;