How to write ASCII 026 char on iPhone

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I have a customer on a webshop, who has managed to write her last name as 195 131 026 082 110 116 111 102 116 013 010 (ÃRntoft), which is breaking stuff.

The character 026 ("Substitute"), is my problem. How is it possible to produce this character on an iPhone? What does the char represent in an iPhone context?

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