Huawei Mobile Services PUSH message cannot reach China users

Question

I am a US HUAWEI developer, I have integrated Huawei Mobile Services Push Kit, I can send and receive Push messages on phones outside of China, however I cannot send to nor receive from phones inside China (Huawei or non-Huawei phones with HMS Core). I set my data storage in Germany, is there any reason why my Push messages cannot reach inside China? What should I do to make it work for phones inside China? Thank you.

Answer 1

Your question is

I cannot send to nor receive from phones inside China

"inside China" means

mobile phones physically located in China，but I could not send to or receive from phones located in China

You need to change a data storage location. Some development services provided by AppGallery Connect require you to select data storage locations for your project. These data storage locations determine the infrastructure used by AppGallery Connect to provide the services for your project. In addition, relevant data of your project will be stored on and processed by servers at these locations. You currently selected Germany. If your app will provide services in the Chinese mainland, select China as the data storage location.

1. Data Storage Location Distribution

AppGallery Connect provides the following locations for you to choose from: China, Germany, Russia, Singapore

2. Setting a Data Storage Location: Going to Project Setting > Convention for Settings

• Sign in to AppGallery Connect and select My projects.
• Select the project for which you want to set the data storage location from the project list.
• Go to Project Setting > Convention, click Set next to Data storage location under Project, and select a data storage location in the displayed dialog box.

3. Changing a Data Storage Location

A. Changing the Data Storage Location in AppGallery Connect

If no app has been released in the project and you have not subscribed to any paid plan related to the data storage location, you can change the data storage location in AppGallery Connect. The procedure is as follows:

1. Sign in to AppGallery Connect and select My projects.
2. Find your project from the project list and click the app for which you need to change the data storage location on the project card.
3. Go to Project Setting > Convention and click Modify next to Data storage location under Project.
4. Confirm information in the displayed Information dialog box, select the operation items, and click Agree and Continue. To cancel the modification, click Cancel.
5. In the displayed dialog box, set a new data storage location and click OK.

Note 1: After the data storage location is changed, the enabled services cannot be used. To use these services, you need to enable them again.

Note 2: The interval for changing the data storage location cannot be less than 1 hour. Otherwise, the system displays a message indicating that the change is too frequent and you need to try again later.

B. Changing the Data Storage Location by Submitting a Ticket: If an app has been released in the project or you have subscribed to a paid plan related to the data storage location, you cannot change the data storage location in AppGallery Connect. To change the data storage location in this case, you need to submit a ticket. Huawei will get back to you in 1 to 2 working days. The procedure is as follows:

1. Go to Project Setting > Convention and click Modify next to Data storage location under Project.
2. A dialog box is displayed, indicating the reason why the modification is not supported and prompting you to submit a ticket for processing. Confirm and select the operation items, and click Create work order.
3. On the Submit ticket online page, click AppGallery Connect.
4. In the dialog box that is displayed, select the service for which you need to change the data storage location.
5. Configure required information and click Submit.

Notice: If you have enabled HUAWEI Push Kit, the following dialog box is displayed, prompting you to disable it and then change the data storage location. For details, please refer to Enabling Services. Do not enable HUAWEI Push Kit again before confirming that the data storage location is successfully changed.

For more information, see docs.