I am confused on faq dialogflow project

Question

I have a project in which I have to implement 1 million FAQ on Dialogflow and upload it to the google assistant platform what will be the best way for it?

Answer 1

If you already have the FAQ files ready, I would recommend using Dialogflow ES's built-in Knowledge component. You can upload the FAQ files directly as a new knowledge base in the Knowledge tab. You can also have a bit of control over this since it allows you to disable certain questions/answers if you no longer want them to appear as a response. Dialogflow supports integration through Google Assistant (now on Google Actions for testing and deployment). I would recommend setting that up while testing the FAQ bot

Edit: if your CSV is giving an error when uploaded, try a different file or run it through a validation test. It could be that the file is corrupt. If this works on no CSV files, then it might be a bug and you should report the error to the Dialogflow platform.

Answer 2

The best way to implement FAQ on Dialogflow, and use it in the Google Assistant Platform is to utilize the Knowledge Connectors feature.

To do this:

1. Enable the beta feature of your Dialogflow agent.

2. Create a knowledge base and document.

   You define one or more knowledge bases, which are collections of knowledge documents(For example, FAQ).

   To define or manage the Knowledge Bases on Dialogflow, you need to check your knowledge document file if it meets the following requirements specific to FAQ:

   • CSV files must use commas as delimiters, or CSV files must have questions in the first column and answers in the second, with no header.

     Note: CSV documents must have exactly two columns.

   • Use CSV whenever possible, because CSV is parsed most accurately.

   • Public HTML content with a single QA pair is not supported.

   • The number of QA pairs in one document should not exceed 2000.

   • Duplicate questions with different answers are not supported.

   • You can use any FAQ document; the FAQ parser is capable of handling most FAQ formats.

   • Google Assistant responses have a 640 character limit per chat bubble, so long answers are truncated when integrating with Google Assistant.

   • The maximum document size is 50 MB.

3. Enable Knowledge Bases for your agent.

4. Configure the responses.

5. Test in Dialogflow ES Simulator by typing one of your questions to see if it works successfully.

6. Integrate your agent with Google Assistant.