I want to add a phonecall to one of my supportcases.
When I use the following request, I get an error.
POST https://[CN].suitetalk.api.netsuite.com/services/rest/record/v1/phoneCall
The body:
{
"title":"test",
"message": "test call",
"phone": "+3101234567",
"supportcase": 555
}
The error:
{
"type": "https://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.4.1",
"title": "Bad Request",
"status": 400,
"o:errorDetails": [
{
"detail": "Error while accessing a resource. You have entered an Invalid Field Value 555 for the following field: supportcase.",
"o:errorCode": "USER_ERROR"
}
]
}
The documentation isn't clear enough, does someone know what I should use as value for the supportCase property?
I tried the caseNumber
and also the internal ID
.
Documentation: https://system.netsuite.com/help/helpcenter/en_US/APIs/REST_API_Browser/record/v1/2021.2/index.html#/definitions/phoneCall
When I try to add the related
company
as well, it works.The property
company
has to be send too, also thesupportCase
should be linked to thatcompany
for it to workI had to use both
internal Id's