Opsgenie - Create Alert API doesn't set responders tag

Question

I'm having issues with the Opsgenie's API integration and creating alerts.

In their docs, they state that you can set the responders field to a user or team, but upon creating the alert I can't see this field set properly.

E.g. When sending a create alert/POST request to their alerts endpoint https://api.eu.opsgenie.com/v2/alerts, with this payload

{
    "message": "Alert Sample",
    "responders": [
        {
            "type": "user",
            "name": "some-user"
        }
    ],
    "priority": "P5"
}

an alert will be created indeed, but the given responders field will be set to the user/team who owns the API integration (the team for which the API integration was created for). Meaning, the responders field will always be set to the same value as the owner field, e.g. owner=team-name, responders=team-name.

What am I missing? Is there any way you an set the responders field to a value different from the owner?

Is this a bug in their API integration or do I just have have a wrong expectation what these fields represent?

Answer 1

I don't know whether the order of "name" and "type" is relevant here, but in following sample they first set "name" and then "type": https://community.atlassian.com/t5/Opsgenie-questions/Re-Re-Cannot-use-Responder-or-Tags-in-API-to-Create-an/qaq-p/1312154/comment-id/412#M412

Another consideration: as you already said, in a team-level API integration the responder is automatically the team who owns the integration. Maybe this is not supposed to be overridden. Did you also try to set the responder in a global API integration? (those are available only in Standard or Enterprise plan and have to be implemented by the OpsGenie-Owner)