Outlook App does not respect autodiscover.xml file to configure mailbox (iOS and Android)

985 Views Asked by At

Both the Outlook App for iOS and Android don't seem to respect the /autodiscover.xml file that normally is used to provide the mail settings required for a given mail address.

I can not find any information about this anywhere online. I am sure things work perfectly when you want to autoconfigure an Exchange environment, but that is not what I am talking about here.

Our setup (that works correctly for the Outlook 365 desktop software):

  1. We host a file on https://[domain]/autodiscover/autodiscover.xml

  2. That content looks as follows:

    <?xml version="1.0" encoding="utf-8" ?>
    <Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
        <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
            <User><DisplayName></DisplayName></User>
            <Account>
                <AccountType>email</AccountType>
                <Action>settings</Action>
                <Protocol>
                    <Type>IMAP</Type>
                    <Server>mail.server.nl</Server>
                    <Port>993</Port>
                    <DomainRequired>off</DomainRequired>
                    <SPA>off</SPA>
                    <SSL>on</SSL>
                    <AuthRequired>on</AuthRequired>
                    <LoginName></LoginName>
                </Protocol>
                <Protocol>
                    <Type>POP3</Type>
                    <Server>mail.server.nl></Server>
                    <Port>995</Port>
                    <DomainRequired>off</DomainRequired>
                    <SPA>off</SPA>
                    <SSL>on</SSL>
                    <AuthRequired>on</AuthRequired>
                    <LoginName></LoginName>
                </Protocol>
                <Protocol>
                    <Type>SMTP</Type>
                    <Server>mail.server.nl></Server>
                    <Port>587</Port>
                    <DomainRequired>off</DomainRequired>
                    <SPA>off</SPA>
                    <Encryption>TLS</Encryption>
                    <AuthRequired>on</AuthRequired>
                    <LoginName></LoginName>
                </Protocol>
            </Account>
        </Response>
    </Autodiscover>
    

And after I configure info@[domain] I verified that this file is indeed accessed!

Notes:

  • I also tried to set up SRV records. But also that had no effect.
  • The tool that previously existed from Microsoft to test autodiscovery issues does no longer exist.

Anyone knows what is going on?

0

There are 0 best solutions below