We use Prometheus alert manager for alerts, we have configured two receivers as attached below, Slack and Opsgenie. The issue is that we are getting alerts in slack only but we are not receiving alerts in Opsgenie, we use the API keys and it's a working key, we tested it. Not able to figure why we are not receiving alerts in Opsgenie too.
global:
resolve_timeout: 5m
route:
group_by: ['alertname']
group_wait: 10s
group_interval: 10s
repeat_interval: 30m
receiver: 'prod_alert_slack'
routes:
# Send severity=page alerts to the pager.
- match:
severity: critical|warning|page
receiver: team-pager
receivers:
- name: team-pager
opsgenie_configs:
- responders:
- name: 'Oncall'
type: 'team'
api_key: XXXXXXXXXXXXXXXXX
- name: 'prod_alert_slack'
slack_configs:
- api_url: https://hooks.slack.com/services/XXXXXXXX/XXXXXXXXXXXX
channel: '#prodslack'
send_resolved: true
username: '{{ template "slack.default.username" . }}'
color: '{{ if eq .Status "firing" }}danger{{ else }}good{{ end }}'
title: '{{ template "slack.default.title" . }}'
title_link: '{{ template "slack.default.titlelink" . }}'
pretext: '{{ .CommonAnnotations.summary }}'
text: |-
{{ range .Alerts }}
*Alert:* {{ .Annotations.summary }} - `{{ .Labels.severity }}`
*Description:* {{ .Annotations.description }}
*Message:* {{ .Annotations.message }}
*Details:*
{{ range .Labels.SortedPairs }} • *{{ .Name }}:* `{{ .Value }}`
{{ end }}
{{ end }}
fallback: '{{ template "slack.default.fallback" . }}'
icon_emoji: '{{ template "slack.default.iconemoji" . }}'
icon_url: '{{ template "slack.default.iconurl" . }}'
#text: "summary: {{ .CommonAnnotations.summary }}\ndescription: {{ .CommonAnnotations.description }}"
inhibit_rules:
- source_match:
severity: 'critical'
target_match:
severity: 'warning'
equal: ['alertname', 'dev', 'instance']```