I'm sending a notification about the order Status Using a WhatsApp Template in Twilio. I'm adding a 'View More' QuickReply Button where the Customer can reply and see more details about the Order.
The problem is that the Customer can get a few such notifications a day, and I need to know on what particular message they hit 'View More'.
I was thinking of having the button text be 'View More (1263)' (1263 is the order number) and When The Customer clicks it I parse the Button Text in my flow and run the proper HTtp based on the Order. However, I see the button text needs to be a static string and cannot be a variable.
Any help on how to get this done would be greatly appreciated.
Yes, you can certainly do that. WhatsApp automatically uses its reply feature when the user hits a quick reply action.
This means you can read the
OriginalRepliedMessageSidproperty on the backend to find out which message has been replied to.