We have been trying for quite a while to connect our email server to the rocketchat, but we keep getting an authorisation mistake (see log below). It might have to do with the fact that in the form one has to add user and password but it’s not very clear user and password of what. We have tried all possible combinations we could think of, but we are kind of out of ideas. Suggestions?
Thanks in advance.
Server Setup Information Version of Rocket.Chat Server: CE 3.15.1 Operating System: ubuntu 20.04 Deployment Method: digitalocean IaaS Number of Running Instances: 1
Log: Exception in callback of async function: Error: Authentication failed. at Connection._resTagged (/opt/Rocket.Chat/programs/server/npm/node_modules/imap/lib/Connection.js:1502:11) at Parser. (/opt/Rocket.Chat/programs/server/npm/node_modules/imap/lib/Connection.js:194:10) at Parser.emit (events.js:314:20) at Parser.EventEmitter.emit (domain.js:483:12) at Parser._resTagged (/opt/Rocket.Chat/programs/server/npm/node_modules/imap/lib/Parser.js:175:10) at Parser._parse (/opt/Rocket.Chat/programs/server/npm/node_modules/imap/lib/Parser.js:139:16) at Parser._tryread (/opt/Rocket.Chat/programs/server/npm/node_modules/imap/lib/Parser.js:82:15) at TLSSocket.Parser.cbReadable (/opt/Rocket.Chat/programs/server/npm/node_modules/imap/lib/Parser.js:53:12) at TLSSocket.emit (events.js:314:20) at TLSSocket.EventEmitter.emit (domain.js:483:12) at emitReadable (_stream_readable.js:557:12) at processTicksAndRejections (internal/process/task_queues.js:83:21) { type: ‘no’, textCode: ‘AUTHENTICATIONFAILED’, source: ‘authentication’ }