Route 53 can't change NS

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I've migrated one domain to Route 53. The migration was successful, but NS of domain points to NS of previous registrar. I've tried to change the values to new NS generated for HostedZone, but the operation is still stuck. In the dashboard I can see:

domainname.it --- Name server update in progress --- 2016-12-16 18:47:41

After 4 days it's always in "in progress" state. When I try to change it again, I've got this message:

"You can't edit NS because you have an pending request"

Amazon do not provide any support for this issue. What can I do to resolve this problem?

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It takes 6 days to unlock pending request. After that I was able to change NS in 2 minutes.