Sitecore ECM 2.1 Pausing Scheduled Emails

Question

I'm sending an scheduled Email using Sitecore ECM 2.1 (3000 recipients) using the MTA service.

After a certain number of emails the message goes into a "paused" state. Is there anyway to resume the job once it's been paused?

Ian

Answer 1

If you open that email on SPEAK, and open the "Dispatch" tab, at the bottom of the form you should see the "resume" button. (It's at the same place as the Send and Schedule buttons)

Answer 2

I have had a similar issue and we had no idea why the campaigns were continually pausing. Today I found out why. If there is a recipent in your csv file with a FullName or FirstName field that contains a '&' the sending process will pause when it tries to send to that user.

The solution to not have campaigns pause is to make sure the csv file does not contain any '&' characters.

hope this helps others.