When I try to use Smart commits using the syntax described in Jira documentation it doesn't transition the issue. When I go to the detail I can see the issue is linked to the coresponding commits, but it didn't transition.
I was using the default Kanban workflow and I assumed Done would be the correct command in order to transition to the Done state (Textual worflow representation seems to call the transition Done). Since this didn't happen I tried adding explicit transition from In Progress to Done named close, which didn't work either.
The commit messages were
PROJ-1 #Done Closing
PROJ-1 #close Closing
I checked the logs to make sure invalid commit email was not the issue (to double check) and there's nothing else I believe to be related to my problem. You can see the log's content below
2017-02-14 17:31:06,721 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2017-02-14 17:31:07,211 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2017-02-14 17:31:07,211 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-02-14 17:37:16,377 Caesium-1-3 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation for directory [ 10000 ] starting
2017-02-14 17:37:16,377 Caesium-1-3 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] Attempting INCREMENTAL synchronisation for directory [ 10000 ]
2017-02-14 17:37:16,518 Caesium-1-3 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation complete for directory [ 10000 ] in [ 141ms ]
2017-02-14 18:31:06,726 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2017-02-14 18:31:07,218 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2017-02-14 18:31:07,218 Caesium-1-1 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2017-02-14 18:37:16,391 Caesium-1-4 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation for directory [ 10000 ] starting
2017-02-14 18:37:16,391 Caesium-1-4 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] Attempting INCREMENTAL synchronisation for directory [ 10000 ]
2017-02-14 18:37:16,516 Caesium-1-4 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] INCREMENTAL synchronisation complete for directory [ 10000 ] in [ 125ms ]
I also checked the Bitbucket connecton in Development tools section and the Smart commit producer is listed as one of the capabilities
This issue may be related to JIRA permission. Check If the user which you are using for commit has the issue transition permission in JIRA.