I am facing this weird issue where my time-based workflow actions are seen to be scheduled in the monitor window but are not executed within the salesforce-specified 2-hour window (in case of those scheduled in the past). In fact, some of them were created a couple of days back and were to be executed today (28-7-2020 12:00 AM) but never did. Is anyone aware of this or what could I possibly be missing here?
Time-Based Workflow Actions not getting executed
1.3k Views Asked by Nikhil Somvanshi At
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How many actions you have queued up that were supposed to happen in the past? SF will let you queue millions of workflow actions but execution is capped at 1000/hour.
https://help.salesforce.com/articleView?id=workflow_limits.htm&type=5 and https://help.salesforce.com/articleView?id=workflow_time_action_considerations.htm&type=5
You could check by running queries / reports if any Opportunities were modified today (or whatever your workflow does)
If this functionality is time-critical and you expect to have activity spikes like that in future - consider rewriting to scheduled batch job.