We're having an issue with a specific Inventor Pack-and-Go Zip File Where The Translation Process Always Results in: TranslationWorker-RecoverableInternalFailure: Extractor - Adapter Process Timeout Error -777.
{
"Type": "manifest",
"HasThumbnail": false,
"Status": "failed",
"Progress": "complete",
"Region": "US",
"URN": "",
"Version": "1.0",
"Derivatives": {
"0": {
"name": "LMV Bubble",
"hasThumbnail": "false",
"status": "failed",
"progress": "complete",
"messages": {
"0": {
"type": "error",
"message": "Extractor - Adapter Process Timeout Error -777",
"code": "TranslationWorker-RecoverableInternalFailure"
}
},
"outputType": "svf"
}
}
}
We've ensured that our token is still active and even added additional refresh steps. However, we're not sure what to do next to resolve.