Twilio unable to send recorded voicemail to SMS

Question

I created a simple call screener using Twilio Studio Flows.

How it works:

1. Someone calls my Twilio number
2. A greeting is played
3. If they hang-up or record audio

• Twilio sends a SMS text, with the audio recording URL, to my actual phone number
• The Media URL value is {{widgets.RECORD_VM.RecordingUrl}} according to the docs

Visual:

Problem:

• Most of the time, the Flow fails with ERROR - 11200

• If I drill into one of the errors and replay the request, the audio recording is returned.

• It feels like there needs to be a pause between the time the RECORD_VM step and SEND_SMS steps in the Flow.
• Some pause to give Twilio time to write the audio recording to a database so it can be retrieved by the SEND_SMS step.
• But it I don't see an option for this in Flow.

How should I troubleshoot and address this?

Answer 1

The fix ended up being:

• Move {{widgets.RECORD_VM.RecordingUrl}} from the MEDIA URL field to the MESSAGE BODY field as shown.
• (Thanks to Akash @ Twilio Support!)