Twilio Worker Status Default

Question

Is it possible to set a users status to Available by default?

As in when a worker currently logs in they are currently offline

Or currently if they miss a call they are set to offline by Twilio. I would like them to be classed as online by default unless they set themselves to offline. Is that possible?

there are defaults in Flex Task Assignment. But they do not seem to control the worker being available upon login

And worker settings can be deleted but Offline seems to be a setting that should exist just one that I want only to be chosen.

Answer 1

I think Flex puts an agent in the Offline activity to ensure that they only come available when they are ready.

You might be able to override this with a Flex plugin that uses the Actions framework to invoke the SetActivity action with the SID of the activity you want them to be in.