Unable to get response from FreshDesk API in proxy mode {"code" : "invalid_credentials", "message" : "You need to be logged in to perform action"}

Question

So I'm using FreshDesk API and able to get the response using request module, But whenever I'm using proxy servers I'm unable to get the response.

import base64
import requests
import os
from requests.auth import HTTPBasicAuth
import ssl
method = "get"
url = "https://mycompanydomain.freshdesk.com/api/v2/tickets"
apiKey = "XXXXXXXXX"
secret = "x"
os.environ["REQUESTS_CA_BUNDLE"] = "Path to CA Certs"
auth = HTTPBasicAuth(apiKey, secret)
rsp = requests.request(method, url, headers=None, auth=auth)
print(rsp.text)

But whenever I'm using the proxy server in my organization, I'm getting an error message as {"code":"invalid_credentials","message":"You have to be logged in to perform this action."}

Code which I'm using for the proxy servers

import base64
import requests
import http.client
import urllib.parse
method = "get"
apiKey = "XXXXXXXX"
secret = "x"
url = "https://mycompanydomain.freshdesk.com/api/v2/tickets"
cred= '{}:{}'.format(apiKey, secret)
cred =  base64.b64encode(cred.encode('utf-8')).decode('utf-8')
authorization_headers = {
        'Proxy-Authorization': 'Basic {}'.format(cred)
}
conn = http.client.HTTPSConnection("11.125.250.121", 3128)
conn.set_tunnel("mycompanydomain.freshdesk.com", headers = authorization_headers)
headers = { 'Content-Type' : 'application/json' }
conn.request("GET", "/api/v2/tickets",headers = headers)
res = conn.getresponse()
data = res.read()
print(data.decode("utf-8"))

FreshDesk API Docs for using their API

curl -v -u abcdefghij1234567890:X -H "Content-Type: application/json" -X GET 'https://domain.freshdesk.com/api/v2/tickets'

Any possible way to resolve this error?

Answer 1

Here is a bit of a guess, I haven't actually tried it but I do use Freshdesk, and I should be using their API.

Here is a link to the Freshdesk API: https://support.freshdesk.com/support/solutions/articles/216548-create-and-update-tickets-with-custom-fields-using-api

I would try to taking out the "-H "Content-Type: application/json" to better match the suggested code. I would add the Content Type for POSTS not GETs in most cases, unless the API specifically calls for it. Try it and let us know how it works.

curl -u API_KEY:X -X GET https://domain.freshdesk.com/api/v2/ticket_fields

Answer 2

Encoding the api key with the x for example as follows: someapikey:x helps.

See link: How do I encode and decode a base64 string?

Also see FreshDesk api doc: https://developers.freshdesk.com/api/#authentication See the Note which says Encode if plain api key does not work.