USB 3.0 Issues with Windows7

Question

Please see the Equipment Used

Atmel USB CDC (ACM) communicating device
HP ProBook Laptop(6470b) with 2 USB 3.0 & 1 USB 2.0 ports
32bit - Windows 7 Professional edition.
USB 2.0 (Type B)Cable

I am having trouble when I am connecting the CDC device to USB 3.0 Port. The Error code is 10 "This Device cannot start"

When I either restart the laptop or the CDC device The device is working properly. But
again if I unplug & plug the USB cable the error is reproduced. The device is working Fine on USB 2.0 Port ,only issue with USB 3.0 port. On Windows 8, I do not have any issue. Only Problem with windows 7, USB 3.0 Ports.

Could you Please help me in this issue.

Driver Details : usbser.sys , mdmcpq.inf

Is there any other driver through which I can access a USB CDC device.

INF File settings: ====================

[Version] DriverVer =04/02/2012,3.00 Signature = "$CHICAGO$" Class = Modem ClassGuid = {XYZ-XYZ-XYZ-XYZ} Provider = %Mfg% CatalogFile = USBXYZ.cat

[Manufacturer] %MG% = XYZ_Devices,NTx86,NTamd64,NTia64

[ControlFlags] ExcludeFromSelect=*

[DestinationDirs] DefaultDestDir = 12

[XYZ_Devices.NTx86] %XYZ% = XYZ_Install,USB\VID_16DE&PID_0010 %XYZ% = XYZ_Install,USB\VID_16DE&PID_0012 [XYZ_Devices.NTamd64] %XYZ% = XYZ_Install,USB\VID_16DE&PID_0010 %XYZ% = XYZ_Install,USB\VID_16DE&PID_0012 [XYZ_Devices.NTia64] %XYZ% = XYZ_Install,USB\VID_16DE&PID_0010 %XYZ% = XYZ_Install,USB\VID_16DE&PID_0012

[XYZ_Install.NT] include = mdmcpq.inf CopyFiles = FakeModemCopyFileSection AddReg = All, NULL_MODEMReg, 115200, SERIAL

[XYZ_Install.NT.Services] include = mdmcpq.inf AddService = usbser, 0x00000000, LowerFilter_Service_Inst

[XYZ_Install.NT.HW] include = mdmcpq.inf AddReg = LowerFilterAddReg

[All] HKR,,PortSubClass,1,02 HKR,,ConfigDialog,,modemui.dll HKR,,EnumPropPages,,"modemui.dll,EnumPropPages"

[NULL_MODEMReg] ; Null-Modem HKR, Init, 1,, "None" HKR, Init, 2,, "NoResponse" HKR, Monitor, 1,, "None" HKR, Answer, 1,, "CLIENTSERVER" HKR, Answer, 2,, "NoResponse" HKR, Settings, DialPrefix,, "CLIENT" HKR,, Properties, 1, 00,00,00,00, 00,00,00,00, 00,00,00,00, 00,00,00,00, 00,00,00,00, 30,00,00,00, 00,c2,01,00, 00,c2,01,00 HKR, Responses, "CLIENT", 1, 08, 00, 00, 00, 00, 00, 00,00,00,00 ; Server side - the client is requesting a connection HKR, Responses, "CLIENT", 1, 08, 00, 00, 00, 00, 00, 00,00,00,00 ; Server side - the client is requesting a connection HKR, Responses, "CLIENTSERVER", 1, 02, 00, 00, 00, 00, 00, 00,00,00,00 ; Client side - the server has acknowledged and the connection is completed

[115200] HKR,, DCB, 1, 1C,00,00,00, 00,c2,01,00, 15,20,00,00, 00,00, 0a,00, 0a,00, 08, 00, 00, 11, 13, 00, 00, 00

[SERIAL] HKR,, DeviceType, 1, 00

[Strings]

Answer 1

I have the same problem and after plenty of days i figured out that it is because of USB selective suspend setting.
Just run command prompt and use the following registry command to disable this feature:

REG ADD HKLM\SYSTEM\CurrentControlSet\services\Usb /v DisableSelectiveSuspend /t REG_DWORD  /d 1 /f