Since 2005, when Microsoft prevented HtmlHelp functioning off a network share, e.g.:
\\appserver\tos\PointScanner.exe
\\appserver\tos\PointScanner.chm
What are we supposed to do instead?
(Given that the application is not installed locally.)
To rephrase: What is Microsoft's intended, supported, out-of-the-box, help solution?
You can allow access via the Registry setting described here:
If you don't want to open any security vulnerabilities by modifying Registry settings your application could also create a local copy of the .chm file, e.g. in the users temp folder (%TMP%) and open the help from there. You can remove the file again when your application exits (in case you don't want to leave anything behind on the user's workstation)