Windows Azure Backup suddently failing jobs - Error 100023

Question

The last couple of days Azure Backup has been failing jobs with error 100023.

The encryption passphrase stored for this computer is not correctly configured. The encryption passphrase can be configured from the Windows Azure Backup Agent MMC snap-in. In the Action pane, click Properties and then click the Encryption settings tab. Type the passphrase used for encryption of backups in the space provided.

I haven't changed the encryption password or location lately, so this is a bit unexpected.

At first I tought It may be an outage with Azure Backup itself but it's been a couple of days and still I'm getting the same issue.

I have since accessed the Backup Vault panel on manage.windowsazure.com and allowed re-registration for the affected server. However during the re-registration process I'm getting the same error.

Any ideas?

Answer 1

Download and update to the latest Azure Backup Agent (MARSAgentInstaller.exe) from the management portal at https://manage.windowsazure.com/

After doing so, try again.

This article can be used as a reference: https://azure.microsoft.com/en-us/documentation/articles/backup-configure-vault/#download-install-and-register-the-azure-backup-agent

The download page should look something like this (Windows Server agent highlighted in red):

Answer 2

1. Install the new agent from the Azure Site.
2. Delete the backup Jobs
3. De-register the server from the Azure Site
4. Uninstall Agent from the server
5. Download new registration certificate
6. Install Agent and point it to the new certificate.
7. Create a backup job and test it.