We have a worksite user who gets disabled every morning even if we manually enable him in the wsadmin website. The error in the log file is this:
cannot migrate user because the sync_id is already set docusers.sync_id field must be cleared before this user can be migrated, 3767:info [1428] phase 2 of 4: synchronizing ds to worksite groups for connection ‘administration’
PS: The user is working as contractor, so she left the company once and came back again.
What could be the reason??
You are using DSSync service to sync users from you AD to worksite.
There can be several causes to why this occurs, but the solution is quite simple:
clear the SYNC_ID for that user in the MHGROUP.DOCUSERS table for that user. (set to NULL) on SQL level. For each worksite database you have.
Best regards,
Daniel