Atlassian-connect: Error on 'installed' event

Question

I'm trying to run example Jira add-on. I have created credentials.json file and have run npm i and node app.js.

But I have problems with installed event. Here is nodejs log:

Watching atlassian-connect.json for changes
Add-on server running at http://MacBook-Air.local:3000
Initialized sqlite3 storage adapter
Local tunnel established at https://a277dbdf.ngrok.io/
Check http://127.0.0.1:4040 for tunnel status
Registering add-on...
GET /atlassian-connect.json 200 13.677 ms - 784
Saved tenant details for 608ff294-74b9-3edf-8124-7efae2c16397 to database
{ key: 'my-add-on',
  clientKey: '608ff294-74b9-3edf-8124-7efae2c16397',
  publicKey: 'MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCtKxrEBipTMXhRHlv9zcSLR2Y9h5YQgNQ5vpJ40tF9RmuIzByjkKTurCLHFwMAWU6aLQM+H+Z8wAlpL9AVlN5NKrEP8+a3mGFUOj/5nSJ7ZWHjgju0sqUruyEkKLvKuhWkKkd9NqBxogN0hxv7ue5msP5ezwei/nTJXmnmA5qOAQIDAQAB',
  sharedSecret: 'LfT9elHM7iHkto5pHr+MnpH0SR1ypunIDoCyt6ugVJ1Q4hWHurG8k5DjVzLcvT2C98DDbiJiA89VNB0e3DiUvQ',
  serverVersion: '100075',
  pluginsVersion: '1.3.407',
  baseUrl: 'https://gleb-olololololo-22.atlassian.net',
  productType: 'jira',
  description: 'Atlassian JIRA at https://gleb-olololololo-22.atlassian.net ',
  eventType: 'installed' }
POST /installed?user_key=admin 204 51.021 ms - -
Failed to register with host https://gleb-olololololo-22%40yopmail.com:[email protected] (200)
The add-on host did not respond when we tried to contact it at "https://a277dbdf.ngrok.io/installed" during installation (the attempt timed out). Please try again later or contact the add-on vendor.
{"type":"INSTALL","pingAfter":300,"status":{"done":true,"statusCode":200,"contentType":"application/vnd.atl.plugins.task.install.err+json","errorMessage":"The add-on host did not respond when we tried to contact it at \"https://a277dbdf.ngrok.io/installed\" during installation (the attempt timed out). Please try again later or contact the add-on vendor.","source":"https://a277dbdf.ngrok.io/atlassian-connect.json","name":"https://a277dbdf.ngrok.io/atlassian-connect.json"},"links":{"self":"/rest/plugins/1.0/pending/80928cb9-f64e-42d0-9a7e-a1fe8ba81055","alternate":"/rest/plugins/1.0/tasks/80928cb9-f64e-42d0-9a7e-a1fe8ba81055"},"timestamp":1513692335651,"userKey":"admin","id":"80928cb9-f64e-42d0-9a7e-a1fe8ba81055"}
Add-on not registered; no compatible hosts detected

I have reviewed tons of information in Google, but didn't found an answer.

More details, that can helps you to answer.

It happens suddenly. It worked OK, but about 1 week ago I start to get this error and cannot fix it. So I didn't change anything, just run add-on again, as I did it every day.

If I try to upload add-on manually I got error in terminal

GET / 302 17.224 ms - 0
GET /atlassian-connect.json 200 2.503 ms - 783
Found existing settings for client 608ff294-74b9-3edf-8124-7efae2c16397. Authenticating reinstall request
Authentication verification error: 401 Could not find authentication data on request
POST /installed?user_key=admin 401 22.636 ms - 45

The most possible reason (that I've found in google) is that I have wrong server time. But the time on my local machine is correct (at least for my timezone).

Anyone has any thoughts about this problem?

Thanks!

Answer 1

I kept randomly having this happen to me. It would be working, then run npm start and I would get the error. Since I'm not using a database right now, I simply removed all references to the juggling-sqlite database. This was in package.json, package-lock.json, config.json, and I just removed store.db. That got it working for me. Pretty frustrating that this happens, not sure a better way around it.