I have a customer who wants us to roll back all monthly charges for the last 18 months, and redo them on a different card (long story, they feel they have a legitimate ask)
I see in the documentation, it says the 'default' is that I can refund up to 180 days.
Is there any way to go beyond 180 days on refunds if 180 is the default? Is there a way to change that 180 day limit to 18 months, at least, for a short time?
I have no problem doing credits, and reauthing on a different card. I just need to know how to get past the 180 days, if that's even possible. I do have all auth codes and transaction ids that I need to go back 18 months.
Authorize.net calls this Expanded Credit Capabilities. The client would need to complete the form provided in the link.