AzureDevOps ServiceNow - Getting error "Operation against file 'change_request' was aborted by Business Rule" while updating change request

Question

I'm getting an error when trying to update the ticket to close state after a successful release trigger.

Error message:

Operation against file 'change_request' was aborted by 
Business Rule 'Transform synchronously^0e85c8badb33a3047137ab8b4b96195a'. 
Business Rule Stack:Transform synchronously,State model - Can change state?

Why is the update failing, and how to fix it?

Answer 1

For Normal change request type, ServiceNow Change management follows this state model (by default), which means you can change state to ‘Closed’ from ‘Review’ state. Please check the state of change request for which update state is failing. You cannot update state directly from say 'Implement' to 'Closed' for default state model.