I've been experiencing a few issues with the Facebook customer chat plugin on my website, particularly when attempting to send messages as a guest. Here are the issues in detail:
Numerous errors are logged in the console and displayed in the network tab.
When I click "Continue as Guest" for the first time, the chat closes unexpectedly, and I get more error network calls as shown here:
When I click "Continue as Guest" for the second time, it now opens but a "No internet connection" message appears in the chat plugin window. As shown here:
and when I try to send a message it fails as shown below
This functionality has been working smoothly for a long time, and without any recent changes on my end, it ceased to work overnight.
- The chat plugin is embedded on my domain which is whitelisted.
- I'm located in the EU (Could this be related to GDPR restrictions?).
- When logged into the chat plugin, everything works as expected.
Below I will provide a list of sources connected to the issue:
- List item
I'm affected too, guest mode stopped working a few days ago.
I contacted Chatfuel's support. It's a known issue on Facebook's side, there is a bug report on their platform and they should be working on it.
Unfortunately, nothing we can do but wait, apparently. I suggest keeping a close eye on this bug report, to know when it is solved: https://developers.facebook.com/support/bugs/691667882886878/
Let's hope they solve it quickly.