fusionreactor installation error Backing store not available

Question

I am trying to install FusionReactor_windows_4_5_5 on my ColdFusion 10 / Windows 7 (32bit) system. But it is giving me an error:

Setup detected a problem

Please ensure that the Java System Preferences Backing Store has appropriate permission!
Additional information can be found in the following documents:

http://www.fusion-reactor.com/support/kb/FRS-198.cfm
http://www.fusion-reactor.com/fr/helpdocs/installation_guide.pdf

The error reported is:
Flush(): Backing store not available.

How do I solve it and install FusionReactor successfully?

Answer 1

From the FusionReactor support pages found here: FusionReactor Technote - FRS-198 (this was also mentioned in the error that you received)

HOW TO FIX IT

Insufficient privileges

The runtime user of the server on which FusionReactor is installed requires read/write access to the Java System Preferences Backing Store. Depending on the operating system, the location of this data store is different.

On Windows the data is stored in the registry hive HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs, the data belonging to FusionReactor is in HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs\com\intergral\fusionreactor. Page 14 of the FusionReactor Installation Guide provides you with instructions how to adjust the permissions of this store.

On Linux and Solaris the data is typically stored in the directory /etc/.java/.systemPrefs as a hierarchy of directories containing XML files. The data belonging to FusionReactor is in the directory /etc/.java/.systemPrefs/com/intergral/fusionreactor. To set the necessary permissions execute the following command as user root:

chmod -R 777 /etc/.java/.systemPrefs

Alternative locations of the System Preferences Backing Store

• Some JVMs try to create the System Preferences Backing Store in the directory $JAVA_HOME/.systemPrefs as a fallback solution if the directory /etc/.java/.systemPrefs cannot be created where $JAVA_HOME denotes the directory where the JVM itself is located (e.g. /opt/coldfusionmx/runtime/jre ).

• We strongly recommend you to use /etc/.java/.systemPrefs as the one and only location of the System Preferences Backing Store. In case there is already data from other applications in $JAVA_HOME/.systemPrefs you should move it to /etc/.java/.systemPrefs and delete $JAVA_HOME/.systemPrefs afterwards (after you have adjusted the permissions of /etc/.java/.systemPrefs properly).

Clear the System Preferences Backing Store

• If you attempt to install a license and you get the error message mentioned before:

Can not upload license: null

or simply

null

then you should stop the application server, clear the content of the Java System Preferences Backingstore and restart the application server.

On a Windows machine run the registry editor (regedit.exe or regedt32.exe) and then delete the key

HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs\com\intergral\fusionreactor

On a UNIX machine as user root delete the directory

/etc/.java/.systemPrefs/com/intergral/fusionreactor

If the permissions are configured correctly uploading a license and activating it will work properly afterwards.

On MacOS the System Preferences are stored as a set of *.plist files under the /Library/Preferences folder. Once the application server has stopped delete the file /Library/Preferences/com.intergral.fusionreactor.plist to clear all Preferences belonging to FusionReactor.