Getting Mesibo connection status 6 and 7

Question

When initializing Mesibo I am getting the following error for existing users (by existing users I mean old users of the app)

    MesiboJNI: E(0710-133818-418)(4810): SSL connect negotiation error -1
D/Kamal: Connection Status: 7
    Mesibo Status: 7
D/Kamal: Connection Status: 6
    Mesibo Status: 6

But for new users, it is working fine. Any kind of help is appreciated. Thanks in advance.

Answer 1

Most likely your old user token has expired. If that's not the case, please share logs and user details as requested here mesibo.com/documentation/faq/support If details are confidential, send us a support email