Google Analytics Goal Funnel Help - Shows Drops Off When They Are Not

Question

I have a goal set up in GA for purchases. I have it set to a destination goal that uses my thank you screen. However, my funnel is not working correctly. It shows that a major chunk of my users are exiting to a specific URL but that url is the next step in the funnel. Why does it show them leaving the funnel and not counting them as a purchaser when they should be?

Thanks

I've attached a screenshot of the funnel.

The "/members/index.php?s=155" is the "Vacant Land Payment" screen. screenshot of GA funnel

Goal Setup StepOne

Goal DescriptionStepTwo

Goal DetailsStepThree

Side By SideSidebyside

Answer 1

This happens for the logics with which that type of funnel shows the data: the previous step cannot have a value lower than the next so if it is lower it brings it back to the minimum possible.

You can find more information on how that funnel works, with a practical example, here:

https://www.analyticstraps.com/quando-la-visualizzazione-canalizzazione-mente/