I've done a lot of work over the past many months trying to get a root cause to this issue with a software application. I am not a programmer. I'm an IT Guy with limited software support by no fault of my own (the other side just isn't very responsive, and i'm afraid i'll be in this stalemate with them for years)
This software hangs daily. It is no doubt a software compatibility or dependency issue. I was able to run a process dump and get some information about the hang. It says something about a breakpoint being reached and the associated module being ltkrn13n, a LEADTOOLS dll file that can be found in the root of the folder associated with the program that hangs.
Given this info what would you do as a next step to continue learning what is causing this to happen? That is what i want - i want to know why so maybe i can shine some light on this and get the help i need to get it resolved and maybe learn a thing or two along the way.
Let me know what you would do next.