I want to know the average between the ticket created and closed, so I need to know as I understand the update log of the ticket where can I find the table of this, and I can not find trouble ticket table it's not exists !!!
I can not find where the logs of an updated ticket exists in vtiger opensource 6.5
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Changes are log in
vtiger_modtracker_basicandvtiger_modtracker_detail.In
vtiger_modtracker_basicyou can find crmid, who made the change, when and what (the status) Here the status values:In
vtiger_modtracker_detailyou can find which field has changed and the new and previous value.So for your need, you should join both tables and calcuate the delay between the creation time and the date where the ticket changes its status from open to close.